FAQs

Frequently asked questions

Find quick answers about products, ordering, installation, and smart automation.

General Information

What sets IONIS apart from other LED suppliers?

We combine technical expertise, premium products, and end-to-end service support.

Do you manufacture your own products?

We partner with leading global manufacturers and design custom solutions in-house.

What regions do you serve?

We serve nationwide with local consultation and shipping across the country.

How do I choose the right color temperature?

Our consultants recommend temperature based on space usage and ambiance goals.

What does CRI mean and why does it matter?

CRI measures color rendering accuracy, which impacts how true colors appear.

Are your products dimmable?

Many products are dimmable and available with 0-10V, TRIAC, or DMX controls.

What is the difference between IP65 and IP67?

IP65 resists water jets while IP67 supports temporary immersion protection.

Do you offer volume discounts?

Yes, volume pricing tiers are available for contractors and trade partners.

What is your typical lead time?

Lead times vary by product, typically 2-4 weeks for stocked items.

Can I return products if they do not work for my project?

We support returns for eligible products within the return policy window.

Do I need an electrician to install LED fixtures?

We recommend licensed electricians for most commercial and residential installs.

Do you provide installation services?

We provide installation for large projects and can recommend certified installers.

Are installation guides available?

Yes, guides and videos are available with every product purchase.

Which automation platforms do you support?

Control4, Lutron, Crestron, and custom open-source solutions.

Can I integrate smart lighting with existing devices?

We design solutions that integrate with existing smart home ecosystems.